24 Hour Order Processing with ecommONE

February 20, 2020

automated online ordering

Are you limiting your orders to your office hours? How are you set up to handle orders after-hours?

Many distributors use a voicemail system for collecting nighttime order inquiries in combination with reading order emails or faxes that have been languishing until the start of business. Does this describe your business?

If this is your process, then you know that these methods are burdened by manual tasks involving callbacks, phone-tag, and related time-demands on your sales team. Now, imagine having the ability to accept online orders 24/7 with payments automatically collected and the processed orders waiting in the warehouse ready for picking as soon as your employees start work.

Distribution One’s ecommONE webstore streamlines the order process by reducing the time needed to complete your orders. Because ecommONE directly integrates into Cloud and On-Premise ERP-ONE+ distribution software, the item pricing and inventory data is accurate and available for customers to review and order at their convenience.

Recognizing the value of 24/7 order acceptance for modern distributor sales, Intercorp recently rolled out their new ecommONE webstore. “With our webstore, the orders now come in without sales interaction,” explains Intercorp’s Director of Marketing and IT. “You don’t have to reenter the order and accidentally enter the wrong information. As a result, we have become over 80% more efficient by eliminating the need for order reentry and manual errors. This ultimately frees up our sales staff to go out and sell more.”

“Customers can go to the website, look up contract pricing, complete a quote, and order it right there on the website day or night. Order history, order status, back order, accounts payable, tracking numbers—everything we love about how Amazon works is pretty much in the webstore. It’s all so convenient.”

With ERP-ONE+ and the ecommONE webstore, you will give your customers self-service access enabling your sales team to have more time to focus on new business. Innovations like this will transform how you do business. Contact us today to improve your ordering process.

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Highlighting distributor successes

Customers share their ROI achievements. Click each testimonial to read the full case study.

Empire Bolt logo
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">Empire Bolt & Screw>

“Out of the gate, our first cost savings occurred in accounting. What was previously a full-time job went down to just 2 hours a day. This change alone saved us $40,000 in year-over-year labor costs.”

Patlin logo
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">Patlin Inc.>

“Distribution One has allowed us to deliver 30% more orders without having to increase our labor force.”

Nut Place logo
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">The Nut Place>

“ERP-ONE actually helps our business be more productive. We operate more efficiently because our software performs like a world-class product. And that’s not marketing hype. We trust in its reliability. It is one of the best decisions our company made.”

Colorado Industrial Packaging logo
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">Colorado Industrial Packaging>

“ERP-ONE tracks product costs and sales margins for us… that benefit alone has added 4% to our bottom line after the first year of implementation and has more than paid for the cost of ERP-ONE.”

A-Jax logo
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">A-Jax Fasteners and Tools>

“Enhanced productivity, lower operational costs, higher service levels, and stronger customer relationships—it’s all been attained through our ability to provide continuous real-time data generated through the myriad of programs within ERP-ONE.”

VLC Distribution logo
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">VLC Distribution>

“Having spent 30 years on the operations side of distribution using SAP and AS400 software, I have not encountered a better system than ERP-ONE. The efficiencies and expandability has allowed us to improve our sales by $500,000 per employee in a year.”

On Time Supply logo
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">On Time Supply>

“We had immediate visibility into which sales representatives were performing and which product lines were providing the best return for our business.”

Cathy's Concepts logo
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">Cathy’s Concepts>

“The ability to manage orders online has created greater efficiency in their business and has delivered more flexibility in modifying and tracking orders. Changes to an order instantly cascade all the way through the terminals and the processing stations cutting production time by at least 15%.”

intercorp logo
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">Intercorp>

“I’m excited about the future. We processed hundreds of orders in the first week and project our webstore will be handling over 10,000 orders per year.”

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