Join Distribution One's Team

Employment Opportunities

Job Description:

This position is responsible for enhancing each customer’s relationship with Distribution One by providing technical assistance to software users. Answer questions and resolve software problems for customers via the telephone or electronically. Analyze, test, troubleshoot, and evaluate software issues related to our software in conjunction to third-party integrations.

Essential Responsibilities:

Answer user inquiries regarding computer software operation to resolve problems promptly

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.

Perform minor repairs to software following design specifications.

Getting Information – Observing, receiving and otherwise obtaining information from all relevant sources

Processing Information – Compiling, categorizing, calculating, auditing, or verifying information or data

Communicating with Superiors, Peers or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.

Analyzing data or Information – Identifying the underlying principles, reasons, or facts of information or data into separate parts.

Making decision and solving problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Organizing. Planning, and Prioritizing Work – Developing specific and plans to prioritize, organize and accomplish your work.

Interpreting the Meaning of Information for Others – Translating or explaining what information means and how it can be used.

Establishing and Maintaining Interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them overtime.

Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic/Magnetic form.

Test software performance

Troubleshoot issues with computer applications or systems

Analyze data to identify or resolve business or other applied problems

Provide technical support for software technologies

Other Skills, Abilities, and Qualifications:

Skills

  • Active listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex problem-solving – Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
  • Judgment and decision making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active learning – Understanding the implications of new information for both current and future problem solving and decision making.
  • Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Time management – Managing one’s own time.

Abilities

  • Oral comprehension – the ability to listen and understand information and ideas presented through spoken words and sentences.
  • Oral and Written Expression – The ability to communicate information and ideas in speaking and writing so others will understand.
  • Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
  • Problem sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension – The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events.
  • Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

Knowledge

  • Computers – Knowledge of Computer hardware and software including applications and programming
  • Customer and Personal services – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Technology Skills (not required, but a plus)

  • Database user interface and query software – MySQL, Progress, ODBC, REST API
  • Desktop Communication software – TeamViewer, RDP

Please send résumé to jobs@distone.com.

Job Description:

This position is responsible for enhancing each customer’s relationship with Distribution One. Our support team is strongly customer focused and comprised of highly skilled and well-motivated Customer Support Specialists. Your primary job function is to provide support through various channels (telephone, email, etc.).

Essential Responsibilities:

Field incoming questions/issues from various sources (phone, email, web, etc.) in a timely manner

Identify, analyze, research and often replicate complex problems within the software

Document all analysis, actions and customer communication in an electronic tracking system

Exercise independent judgment to provide the best course of action based on the priority of the situation, the analysis performed and all possible solutions

Requires the ability independently identify the root cause of the customer’s issue and uses analysis and testing techniques to solve low to complex issues and to suggest solutions in a logical manner. Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps.

Provide ongoing, friendly communication with customers on open issue status until resolved

Represent the company in handling client complaints, resolving grievances, etc.

Acts as knowledge resource to others

Publish knowledge-based solutions

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Escalate unresolved customer issues with all pertinent information included, to appropriate resources

Requires strong verbal, listening, and written communication skills

Qualifications/Requirements:

  • Bachelor’s degree – Business, MIS, IS, Communications, or related degree (Logistics, Distribution)
  • Excellent verbal communication skills in English
  • Knowledge of the wholesale distribution industry and its business practices is desired
  • Previous knowledge of any ERP software is a plus but not required.
  • Ability to communicate technical information to nontechnical audiences.
  • Strong PC skills (including email communication, Windows PC navigation, configuration, and settings, and ability to research via the web)
  • Customer service mindset is a must.

Please send résumé to jobs@distone.com.

Job Description:

This position is responsible for the conversion of client data from various legacy systems into our industry leading solution. You are a great teammate that is passionate about making a huge impact at a growing company! You have an ongoing commitment to education, both through company provided training and self-teaching.

The Data Conversion Specialist will be part of a self-managed team that collaborates with the assigned project lead and customer. The Specialist must be able to analyze data in the customer’s legacy format and, in accordance with specifications, complete a full conversion process into the Distribution One software. The specialist is expected to execute each conversion with high quality, consistent, on-time results.

The ideal candidate has a background in data analysis, is detail oriented, understands ODBC connectivity, relational databases and has data conversion experience. The candidate must be able to manage his/her own project assignments, communicate verbally and in writing effectively internally and across client project teams and leadership.

Essential Responsibilities:

Confer with clients regarding the nature of the information processing or computation needs a computer program is to address

Develop, document and revise system design procedures, test procedures, and quality standards

Work with new Clients to extract data from existing legacy systems

Create conversion scripts based on data mapping documentation

Conduct data testing

Follow test plans

Provide Project Manager (PM) with clear documentation, identifying possible areas of concern – work with client and PM to resolve

QA procedures; Import data into Distribution One software review for accuracy

Perform other duties as needed. Execute one off data migration jobs as required

After hours and weekend work required when necessary

Test software performance

Follow testing routines or procedures

Analyze project data to determine specifications or requirements

Other Skills, Abilities, and Qualifications:

Technology Skills

  • Data base management system software — Apache Hadoop; Apache Hive; MongoDB; MySQL
  • Data base reporting software — Microsoft SQL Server Reporting Service; Oracle Business Intelligence Suite; SAP Crystal Reports
  • Data base user interface and query software — Microsoft Access; SAP BusinessObjects Desktop Intelligence; Software asset management SAM software; Structured query language SQL
  • Enterprise resource planning ERP software — Microsoft Dynamics; NetSuite ERP; Oracle PeopleSoft Financials; SAP
  • Helpdesk or call center software — Help desk software
  • Network security or virtual private network VPN management software — Virtual private networking VPN software
  • Office suite software — Microsoft Office
  • Operating system software — KornShell; Oracle Solaris; Ubuntu; UNIX
  • Project management software — TeamWork
  • Spreadsheet software — Microsoft Excel

Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Time Management — Managing one’s own time.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics — Using mathematics to solve problems.
  • Troubleshooting — Determining causes of errors and deciding what to do about it.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources

Education and Related Experience

  • A four-year bachelor’s degree preferred or
  • Two years of work experience is needed

Please send résumé to jobs@distone.com.

Job Description:

This position is primarily responsible for on-site consulting and training engagements for new and existing users of our ERP software throughout North America. This position requires travel and a positive customer service attitude by performing the following duties.

Essential Responsibilities:

Trains new users on our ERP Software and consulting on best business practices, fitting customers’ needs to Distribution One software.

Consults with existing users to enhance utilization of the ERP software and increase customers’ operational efficiencies.

Develops customer relationships by supporting users during non-training times.

Provides written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations.

Performs in-house training for customers at our Dallas, TX and Mt. Laurel, NJ locations as well as on-site training.

Performs remote web/phone based training sessions for customers.

Qualifications/Requirements:

  • Ability to travel throughout the United States and Canada, which will include overnight travel.
  • Strong verbal/written communication skills
  • PC skills
  • Solid understanding of enterprise software including strong knowledge of general business processes such as accounting, inventory management, and order processing a plus.
  • Experience with ERP, Accounting, supply chain, or related software desired.
  • Knowledge of Distribution One’s software preferred.
  • High level of independent judgment and decision making
  • Ability to handle several implementation projects at any given time.
  • Ability to lead all aspects of implementation at a client’s site, offsite before and after.
  • Ability to train/coach less experienced Implementation Specialists
  • Must have a sense of urgency necessary to meet goals, objectives, and deadlines.
  • Able to communicate technical concepts to non-technical personnel.
  • Able to work with people of varied technical backgrounds and management levels.
  • Prior experience in a client-facing position required.
  • Ability to work a flexible schedule as many implementation specialists do not work regular office hours.

Certificates, Licenses, Registrations:

  • Must possess a valid driver’s license and passport

Please send résumé to jobs@distone.com.

Job Description:

This is an entry-level, full-time position within a fast growing software development company. Candidate must be willing and able to learn new skills quickly and efficiently. Distribution One is committed to providing candidates with the proper training in order to be successful within our fast paced, dynamic, results driven team.

Essential Responsibilities:

Candidates should have at least one year of academic or professional experience in and a good understanding of the .NET architecture. They should also have a working knowledge of some or all of the following languages and tools: VB.Net, VBA, C#, C++, JavaScript, VBScript, SQL Query Language,  HTML, CSS, Jquery, Visual Studio. Computer Science fundamentals in object-oriented design.

Computer Science fundamentals in object-oriented design.

Computer Science fundamentals in data structures.

Computer Science fundamentals in algorithm design, problem-solving, and complexity analysis.

Analyzing functional business applications and design specifications for functional activities

Developing codes, tests and debugging new software or enhancing existing software

Performing maintenance on existing software products, contributing knowledge of business applications

Writing programs according to specifications needed

Working with technical staff to understand and resolve software problems

Resolving customer complaints and respond to suggestions for improvements and enhancements

Handling software version control baseline documents

Developing project schedules and timelines

Qualifications/Requirements:

  • Experience with mobile app development is a plus
  • Some project work experience within all aspects of the Software Development Lifecycle, with the technologies listed above.
  • Effective utilization of office productivity tools (e.g. Word, Excel, e-mail) in order to manage personal and team project work.
  • Ability to work independently, and in a team environment.
  • Excellent communication skills.
  • Self-starter, with the desire to learn the most cutting-edge technologies.
  • Attending or recent graduate of a four-year college, university or comparable technical program.
  • Place a high value on the quality of deliverables.
  • Employ excellent organization skills, ability to multi-task and handle multiple project priorities within a given day/week.
  • Provide project and status reports to internal team leader.

Please send résumé to jobs@distone.com.

Job Description:

This position is responsible for enhancing each customer’s relationship with Distribution One. Our support team has a strong customer focus and comprised of highly skilled and well-motivated Customer Support Specialists. Your primary job function is to provide support through several channels (telephone, email, etc.).

Essential Responsibilities:

Field incoming questions/issues from various sources (phone, email, web, etc.) in a timely manner

Identify, analyze, research and often replicate complex problems within the software

Document all analysis, actions, and customer communication in a software tracking system

Exercise independent judgment to provide the best course of action based on the priority of the situation, the analysis performed, and all possible solutions

Requires the ability independently identify the root cause of the customer’s issue and uses analysis and testing techniques to solve low to complex issues and to suggest solutions in a logical manner. Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions, and able to break business processes into simplified steps.

Provide ongoing, friendly communication with customers on open issue status until resolved

Represent the company in handling client complaints, resolving grievances, etc.

Acts as a knowledge resource to others.

Publish knowledge-based solutions

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Escalate unresolved customer issues with all pertinent information included to appropriate resources

Requires strong verbal, listening, and written communication skills

Provides technical leadership and training for lower level technical support Specialists

Receives requests for computer technical assistance and problem resolution from customers

Collects detailed information to categorize request to determine method of resolution

Exercises sound professional judgment in analysis of problem to: (1) attempt software solution by phone, or (2) decide proper level of maintenance required to solve problem

Qualifications/Requirements:

  • Bachelor’s degree – Business, MIS, IS, Communications, or related degree (Logistics, Distribution)
  • Three years of concentrated experience in computer services
  • Thorough knowledge of technical support systems
  • Excellent verbal communication skills in English
  • Knowledge of the wholesale distribution industry and its business practices is desired
  • Previous knowledge of any ERP software is a plus but not required
  • Ability to communicate technical information to nontechnical audiences
  • Strong PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
  • Customer service mindset is a must

Please send résumé to jobs@distone.com.

Distribution One is a company with a singular focus — Wholesale Distribution. To this end, we provide powerful software applications to help Wholesalers and Distributors run their businesses efficiently and profitably.

Distribution One offers ERP, a turnkey solution. This solution has information management applications systems designed specifically for wholesalers and distributors. It includes Order Entry, Accounts Receivable and Payable, CRM, Inventory Management, Point of Sale, General Ledger, Purchasing, Sales Analysis, plus many other modules.

Location: Irving, Texas

Job Overview:

Distribution One is in search of a highly organized and detail-oriented Administrative Assistant/Receptionist with experience providing thorough and skillful administrative support to our staff in a small office environment. The qualified applicant will be responsible for handling front office reception and administration duties including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

Job Responsibilities:

  • Must answer telephone with a pleasant demeanor
  • Expect to answer approximately 100 calls per day
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Open and route incoming mail
  • Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Maintain general office management functions including mail and perform routine clerical/secretarial/receptionist functions such as typing, filing, photocopying, scanning, greeting visitors, etc.
  • Must be dependable, detail-oriented, and strictly confidential
  • Individual must be able to multi-task in a fast-paced, team-focused, work environment.
  • Answer general inquiries about the company, such as company address, directions to company locations, company fax number, company website, and other related functions
  • Greet visitors warmly and make sure they are comfortable
  • Call persons waiting for visitor
  • Coordinate messages and schedules for the office
  • Various duties as assigned

Preferred Qualifications/Requirements:

  • Proficiency with Microsoft Office-Word, Excel, PowerPoint, Outlook
  • Excellent interpersonal skills
  • Strong attention to detail
  • Experience with some accounting functions helpful
  • Ability to perform multiple tasks with minimal supervision
  • 1-2 years of general office experience
  • Advanced organizational skills including the ability to plan work activities and stay on schedule
  • Ability to communicate effectively both orally and in writing
  • Functional knowledge of basic office machines

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Please send résumé to jobs@distone.com.

Highlighting distributor successes

Customers share their ROI achievements. Click each testimonial to read the full case study.

Empire Bolt logo

Empire Bolt & Screw

“Out of the gate, our first cost savings occurred in accounting. What was previously a full-time job went down to just 2 hours a day. This change alone saved us $40,000 in year-over-year labor costs.”

Patlin logo

Patlin Inc.

“Distribution One has allowed us to deliver 30% more orders without having to increase our labor force.”

Nut Place logo

The Nut Place

“ERP-ONE actually helps our business be more productive. We operate more efficiently because our software performs like a world-class product. And that’s not marketing hype. We trust in its reliability. It is one of the best decisions our company made.”

Colorado Industrial Packaging logo

Colorado Industrial Packaging

“ERP-ONE tracks product costs and sales margins for us… that benefit alone has added 4% to our bottom line after the first year of implementation and has more than paid for the cost of ERP-ONE.”

A-Jax logo

A-Jax Fasteners and Tools

“Enhanced productivity, lower operational costs, higher service levels, and stronger customer relationships—it’s all been attained through our ability to provide continuous real-time data generated through the myriad of programs within ERP-ONE.”

VLC Distribution logo

VLC Distribution

“Having spent 30 years on the operations side of distribution using SAP and AS400 software, I have not encountered a better system than ERP-ONE. The efficiencies and expandability has allowed us to improve our sales by $500,000 per employee in a year.”

On Time Supply logo

On Time Supply

“We had immediate visibility into which sales representatives were performing and which product lines were providing the best return for our business.”

Cathy's Concepts logo

Cathy’s Concepts

“The ability to manage orders online has created greater efficiency in their business and has delivered more flexibility in modifying and tracking orders. Changes to an order instantly cascade all the way through the terminals and the processing stations cutting production time by at least 15%.”

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