Distribution One Employment Opportunities

Job Description:

This focus of this position is to educate customers and assistant on the configuration and testing of the Distribution One ERP solution serving the wholesale distribution industry.

Our Application Consultants (AC) are responsible for the knowledge progression of our customer base. In ERP Implementation projects the AC is responsible for creating training curriculum and materials, delivering training, and providing go-live support for both the core ERP product as well as third party integrations. The AC will also deliver Distribution One University (D1U) course instruction, aimed at the existing customer base. An AC, may also have one-on-one engagements with a customer, requiring the fulfillment of a Solution Architect and/or Project Manager responsibilities

Experience / Role Requirements

Responsibilities:

• Identify customer needs and customize software configuration to meet those needs.
• Testing of customer system configuration.
• Training for customers (on-site and remote).
• Creates training materials such as handouts, guides, PPT’s, videos, etc.
• Aid in Installation and, when necessary, conversion and testing of data in the ERP solution.
• Answer user inquiries regarding computer software operation to resolve problems promptly.
• Advise on best practices with deep knowledge of technology and industry.
• Participate in presentations to customers.
• Utilize expertise and experience to contribute to the quality improvement process by recommending product and/or process modifications.
• Regularly meet with Project Manager to assess risks, overcome challenges, update statuses, and discuss gameplans.

Education and Qualifications / Skills and Competencies

Skills:

• Proven ability to solve problems creatively.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.
• A self-starter with the energy and drive to be involved with multiple projects and priorities.
• Excellent communication, presentation, and organizational skills.
• Ability to travel 50%+ of the time.
• Flexibility in working hours in line with customer needs
• Proficient in the use of PC software applications including Microsoft Office

Education and Related Experience:

• Bachelor’s Degree in Business or Education or 3+ years of relevant experience
• 3+ years with exposure to external customers

Please send résumé to jobs@distone.com.

• Job Description:

  This position is responsible for enhancing each customer’s relationship with Distribution One. Our support team is strongly customer focused and comprised of highly skilled and well-motivated Customer Support Specialists. Your primary job function is to provide support through various channels (telephone, email, etc.).

  Experience / Role Requirements

  Responsibilities:

  • Field incoming questions/issues from various sources (phone, email, web, etc.) in a timely manner
  • Identify, analyze, research and often replicate complex problems within the software
  • Document all analysis, actions and customer communication in an electronic tracking system
  • Exercise independent judgment to provide the best course of action based on the priority of the situation, the analysis performed and all possible solutions
  • Requires the ability to independently identify the root cause of the customer’s issue and uses analysis and testing techniques to solve low to complex issues and to suggest solutions in a logical manner. Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps.
  • Provide ongoing, friendly communication with customers on open issue status until resolved
  • Represent the company in handling client complaints, resolving grievances, etc.
  • Acts as knowledge resource to others
  • Publish knowledge-based solutions
  • Write light documentation articles on process, procedures, and or software FAQ
  • Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions
  • Escalate unresolved customer issues with all pertinent information included, to appropriate resources
  • Requires strong verbal, listening, and written communication skills

  Qualifications/Requirements:

  • Bachelor’s degree – Business, MIS, IS, Communications, or related degree (Logistics, Distribution)
  • Excellent verbal communication skills in English
  • Knowledge of the wholesale distribution industry and its business practices is desired
  • Understanding of general accounting principles
  • Previous knowledge of any ERP software is a plus but not required.
  • Ability to communicate technical information to nontechnical audiences.
  • Strong PC skills (including email communication, Windows PC navigation, configuration, and settings, and ability to research via the web)
  • Customer service mindset is a must.
  • Prior experience with Teams and Office 365 environment

  Pluses:

  • E-Commerce knowledge experience helpful but not required
  • EDI knowledge experience helpful, but not required
  • Knowledge of ServiceNow platform ticketing system is a plus, but not required.

  Please send résumé to jobs@distone.com.

• Job Description:

  This position is responsible for the conversion of client data from various legacy systems into our industry leading solution. You are a great teammate that is passionate about making a huge impact at a growing company! You have an ongoing commitment to education, both through company provided training and self-teaching.

  The Data Conversion Specialist will be part of a self-managed team that collaborates with the assigned project lead and customer. The Specialist must be able to analyze data in the customer’s legacy format and, in accordance with specifications, complete a full conversion process into the Distribution One software. The specialist is expected to execute each conversion with high quality, consistent, on-time results.

  The ideal candidate has a background in data analysis, is detail oriented, understands ODBC connectivity, relational databases and has data conversion experience. The candidate must be able to manage his/her own project assignments, communicate verbally and in writing effectively internally and across client project teams and leadership.

  Essential Responsibilities:

  Confer with clients regarding the nature of the information processing or computation needs a computer program is to address

  Develop, document and revise system design procedures, test procedures, and quality standards

  Work with new Clients to extract data from existing legacy systems

  Create conversion scripts based on data mapping documentation

  Conduct data testing

  Follow test plans

  Provide Project Manager (PM) with clear documentation, identifying possible areas of concern – work with client and PM to resolve

  QA procedures; Import data into Distribution One software review for accuracy

  Perform other duties as needed. Execute one off data migration jobs as required

  After hours and weekend work required when necessary

  Test software performance

  Follow testing routines or procedures

  Analyze project data to determine specifications or requirements

  Other Skills, Abilities, and Qualifications:

  Technology Skills

  • Data base management system software — Apache Hadoop; Apache Hive; MongoDB; MySQL
  • Data base reporting software — Microsoft SQL Server Reporting Service; Oracle Business Intelligence Suite; SAP Crystal Reports
  • Data base user interface and query software — Microsoft Access; SAP BusinessObjects Desktop Intelligence; Software asset management SAM software; Structured query language SQL
  • Enterprise resource planning ERP software — Microsoft Dynamics; NetSuite ERP; Oracle PeopleSoft Financials; SAP
  • Helpdesk or call center software — Help desk software
  • Network security or virtual private network VPN management software — Virtual private networking VPN software
  • Office suite software — Microsoft Office
  • Operating system software — KornShell; Oracle Solaris; Ubuntu; UNIX
  • Project management software — TeamWork
  • Spreadsheet software — Microsoft Excel

  Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Time Management — Managing one’s own time.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics — Using mathematics to solve problems.
  • Troubleshooting — Determining causes of errors and deciding what to do about it.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources

  Education and Related Experience

  • A four-year bachelor’s degree preferred or
  • Two years of work experience is needed

  Please send résumé to jobs@distone.com.

• Job Description:

  This position is responsible for enhancing each customer’s relationship with Distribution One. Our support team has a strong customer focus and comprised of highly skilled and well-motivated Customer Support Specialists. Your primary job function is to provide support through several channels (telephone, email, etc.).

  Essential Responsibilities:

  Field incoming questions/issues from various sources (phone, email, web, etc.) in a timely manner

  Identify, analyze, research and often replicate complex problems within the software

  Document all analysis, actions, and customer communication in a software tracking system

  Exercise independent judgment to provide the best course of action based on the priority of the situation, the analysis performed, and all possible solutions

  Requires the ability independently identify the root cause of the customer’s issue and uses analysis and testing techniques to solve low to complex issues and to suggest solutions in a logical manner. Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions, and able to break business processes into simplified steps.

  Provide ongoing, friendly communication with customers on open issue status until resolved

  Represent the company in handling client complaints, resolving grievances, etc.

  Acts as a knowledge resource to others.

  Publish knowledge-based solutions

  Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

  Escalate unresolved customer issues with all pertinent information included to appropriate resources

  Requires strong verbal, listening, and written communication skills

  Provides technical leadership and training for lower level technical support Specialists

  Receives requests for computer technical assistance and problem resolution from customers

  Collects detailed information to categorize request to determine method of resolution

  Exercises sound professional judgment in analysis of problem to: (1) attempt software solution by phone, or (2) decide proper level of maintenance required to solve problem

  Qualifications/Requirements:

  • Bachelor’s degree – Business, MIS, IS, Communications, or related degree (Logistics, Distribution)
  • Three years of concentrated experience in computer services
  • Thorough knowledge of technical support systems
  • Excellent verbal communication skills in English
  • Knowledge of the wholesale distribution industry and its business practices is desired
  • Previous knowledge of any ERP software is a plus but not required
  • Ability to communicate technical information to nontechnical audiences
  • Strong PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
  • Customer service mindset is a must

  Please send résumé to jobs@distone.com.