Customer Success Story: Supportworks

September 17, 2020


Despite the ongoing disruptions of COVID, Distribution One continues to utilize technology effectively to support the implementation process for new customers. Case in point, we helped Supportworks, Inc. navigate the ERP-ONE+ implementation process during the early days of the COVID through to the successful Go-Live in June. We interviewed the Senior Director of Supply Chain at Supportworks to hear how the remote implementation and training went.


Please share your biggest pain points prior to implementing ERP-ONE+.

“Founded in 2008, Supportworks is a distributor, manufacturer, and support business for home services contractors. Prior to ERP-ONE+, we utilized 3 disconnected systems to manage our inventory, process orders through the warehouse, and accounting. While they worked fine for us initially, we had grown beyond what those individual systems could give us. We needed to find a single, unified platform to take us forward.”


What helped inform your decision to select Distribution One?

“We looked at a lot of solutions. The overriding factor of choosing ERP-ONE+ had to do with the fact that larger companies’ out of the box solutions weren’t a good fit–they would’ve needed extensive customization to work for us. But we saw a lot of that functionality already available within ERP-ONE+.”


Please share your feedback on the remote implementation process.

“On the planning side of things, that wasn’t so much of a departure from how you do things because a portion of the planning was done on site before COVID. We did have virtual training which worked very well. In my opinion, having virtual training provided maybe even more focus because there was more of a captive audience. The Distribution One implementation team did a great job for us and the technology was pretty smooth for our team to use. All of the resources we had virtually were great!”


Did you encounter any unforeseen issues during Implementation or Training? If so, were they resolved to your satisfaction?

“You won’t have an implementation without any issues—but I think that the remote support provided us with better support to deal with them. We had a meeting open all day long with 3 resources ready at all times. If someone was having a conversation with one D1 team member and a user brought a new question into that meeting, then another D1 team member would break off into another room to handle those questions. We were very satisfied.”


Are you satisfied with Distribution One’s remote implementation and Go-Live process?

“I would absolutely recommend Distribution One. I think that the focus and attention we received and the amount of time the team spent with us was extremely important to make sure that we had the smoothest implementation as we possibly could.”


Distribution One thanks Supportworks, Inc. for taking the time to share this experience. We look forward to working with them as they streamline their processes and grow their business through ERP-ONE+ through the coming weeks and months.

If you would like to read about other Distribution One customers, we invite you to peruse our library of customer success stories to hear how our software has helped transform other wholesalers and distributors. Should you have questions, please contact us at and to set up a personalized software demonstration on our comprehensive ERP-ONE+ wholesale distribution software.

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Customers share their ROI achievements. Click each testimonial to read the full case study.

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Empire Bolt & Screw

“Out of the gate, our first cost savings occurred in accounting. What was previously a full-time job went down to just 2 hours a day. This change alone saved us $40,000 in year-over-year labor costs.”

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Patlin Inc.

“Distribution One has allowed us to deliver 30% more orders without having to increase our labor force.”

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The Nut Place

“ERP-ONE actually helps our business be more productive. We operate more efficiently because our software performs like a world-class product. And that’s not marketing hype. We trust in its reliability. It is one of the best decisions our company made.”

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Colorado Industrial Packaging

“ERP-ONE tracks product costs and sales margins for us… that benefit alone has added 4% to our bottom line after the first year of implementation and has more than paid for the cost of ERP-ONE.”

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“Enhanced productivity, lower operational costs, higher service levels, and stronger customer relationships—it’s all been attained through our ability to provide continuous real-time data generated through the myriad of programs within ERP-ONE.”

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VLC Distribution

“Having spent 30 years on the operations side of distribution using SAP and AS400 software, I have not encountered a better system than ERP-ONE. The efficiencies and expandability has allowed us to improve our sales by $500,000 per employee in a year.”

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“We had immediate visibility into which sales representatives were performing and which product lines were providing the best return for our business.”

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Cathy’s Concepts

“The ability to manage orders online has created greater efficiency in their business and has delivered more flexibility in modifying and tracking orders. Changes to an order instantly cascade all the way through the terminals and the processing stations cutting production time by at least 15%.”

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“I’m excited about the future. We processed hundreds of orders in the first week and project our webstore will be handling over 10,000 orders per year.”

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