Industrial Supply Magazine: Is Your E-Commerce Solution Up to Snuff?

January 14, 2021

Industrial Supply Magazine articleJim Maher, Distribution One’s Director of Global Customer Success and Operations is featured in an article from Industrial Supply Magazine on the topic of E-Commerce solutions

Article excerpt:

In modern E-Commerce, an effective strategy must focus on both the needs of the business and the customer experience. The E-Commerce platform must be fully interconnected to business software to reduce the amount of manual processing needed to add and update items and pricing. Further, the solution must be mobile-responsive in order to ensure selling opportunities exist across any customer device. To further reduce the need for manual sales engagement, the E-Commerce platform should also provide a self-service portal in which customers can log in for viewing order status, order history and special pricing—all information that can be delivered instantly online instead of over the phone.

What steps should you take now?

Evaluate your current business system for any integration limitations to a successful E-Commerce launch—if the two systems cannot adequately pass information to one another, then you will be making more work for your team in the long run. Explore industry leaders’ websites and list features you want to incorporate within your own site. Then, review multiple E-Commerce options using an apples-to-apples approach to functionality.

Read the full article on Industrial Supply Magazine’s website.

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Highlighting distributor successes

Customers share their ROI achievements. Click each testimonial to read the full case study.

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Empire Bolt & Screw

“Out of the gate, our first cost savings occurred in accounting. What was previously a full-time job went down to just 2 hours a day. This change alone saved us $40,000 in year-over-year labor costs.”

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Patlin Inc.

“Distribution One has allowed us to deliver 30% more orders without having to increase our labor force.”

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The Nut Place

“ERP-ONE actually helps our business be more productive. We operate more efficiently because our software performs like a world-class product. And that’s not marketing hype. We trust in its reliability. It is one of the best decisions our company made.”

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Colorado Industrial Packaging

“ERP-ONE tracks product costs and sales margins for us… that benefit alone has added 4% to our bottom line after the first year of implementation and has more than paid for the cost of ERP-ONE.”

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A-Jax Fasteners and Tools

“Enhanced productivity, lower operational costs, higher service levels, and stronger customer relationships—it’s all been attained through our ability to provide continuous real-time data generated through the myriad of programs within ERP-ONE.”

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VLC Distribution

“Having spent 30 years on the operations side of distribution using SAP and AS400 software, I have not encountered a better system than ERP-ONE. The efficiencies and expandability has allowed us to improve our sales by $500,000 per employee in a year.”

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On Time Supply

“We had immediate visibility into which sales representatives were performing and which product lines were providing the best return for our business.”

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Cathy’s Concepts

“The ability to manage orders online has created greater efficiency in their business and has delivered more flexibility in modifying and tracking orders. Changes to an order instantly cascade all the way through the terminals and the processing stations cutting production time by at least 15%.”

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“I’m excited about the future. We processed hundreds of orders in the first week and project our webstore will be handling over 10,000 orders per year.”

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