You can completely rely on Distribution One’s consulting staff to help you get the most from your software investment. Together, we can discuss your critical business issues and identify the technology solutions that will help you obtain your business goals. Based on the objectives, Distribution One will develop a plan that can ensure a consistent and quality approach to achieving your goals through the successful implementation of information systems technology.
Distribution One’s technical support specialists have expertise with various computing platforms, network configurations, and software applications. In coordination with our Installation Technicians, Distribution One will professionally load the application software, configure workstations, define printer setups, etc. with the goal of maximizing the stability and reliability of your ERP-ONE+ Software system.
User training is key to achieving excellence with your new software implementation. Distribution One offers personalized, hands-on training that can be delivered at your location or ours and tailored to fit your specific needs. Additionally, our world-class support staff is always available to assist after the training for a refresher of your training topics.
When migrating from an old legacy software system, the safeguarding of existing data is essential. Distribution One’s data experts transfer your data to a format that is compatible with the ERP-ONE+ software, in a way that minimizes the expense, burden, and downtime of manual re-keying while ensuring greater accuracy.
Go-Live and Onsite Support
From your initial go-live, we help with the processing of your day-to-day operations during the transition. Customers find this is a great asset and is necessary for a successful implementation. Distribution One provides assistance with tasks ranging from software and forms setup to the first check run and the first month-end closing. Distribution One adapts these services to suit the business environment and your specific and individual needs.
Understanding that sustained ERP success relies heavily upon user knowledge, Distribution One offers ongoing customer training sessions that make up D1 University. Led by an experienced Distribution One training professional, D1 University delivers a range of basic and advanced ERP-ONE and ERP-ONE+ application topics presented in convenient webinar format so your employees don’t have to leave the office to gain expertise.
Perfect for users looking to expand their knowledge or new hires needing the basics, D1 University quarterly training sessions cover a variety of topics like Basic Training, Accounting, Data, Inventory, Kitting, Purchasing, Quality Control, Sales, Warehousing, and more. Alongside in-system and online self-help documentation, D1 University provides powerful educational opportunities for all users.